Why am I not getting notifications?
Usually the alert is off, limited to your assigned orders, or skips what you did yourself; or your browser or phone isn't allowed to show it.
Every team member, for themselves, in the account they're working in. No permission or add-on is needed.
Something happened in Filmo and nothing told you: no , no email, nothing on your phone. Most of the time an isn't set up the way you expect.
What you'll see
- A colleague reserved the Landmark Venues wedding and your bell stayed quiet.
- The notification is in the bell, but no email or phone notification came.
- Your phone only says «Filmo · Nueva notificación».
Why it happens
- This can happen if you never turned the alert on. Every alert starts off, and you get none until you save your settings.
- This can happen if you did it yourself. Your own actions don't notify you unless is on.
- This can happen if the alert is limited to «Only my assigned orders» or «Only my projects» and you aren't in the , or your user isn't linked to a staff record.
- This can happen if «Email» isn't on for that alert. The email goes to the address you sign in with, so check that inbox too.
- This can happen if your browser blocks . You allow them once with «Enable notifications».
- This can happen if the Filmo app isn't signed in on your phone, or you haven't opened it in more than 90 days, so no reaches it.
- This can happen if push preview is off on your phone, which hides the content.
- This can happen if the alert is on in another account. Alerts are set per account.
How to fix it
- Open your alerts Go to «Settings» → «Personal settings» → «Alerts & notifications» in the account where it happened.
- Find the trigger Search for it, for example «Order reserved», and check «In-app» and «Email».
- Check «Advanced» Switch the scope back to «All orders» or «All projects», or make sure you're assigned. Turn on «Include own» if you did it yourself.
- Save Click «Save» and wait for «Alert preferences saved».
- Allow your browser In the bell panel, click «Enable notifications». If you denied it before, allow notifications for Filmo in your browser's settings.
- Check your phone Open the Filmo app and sign in again. To see the content, turn on preview in the app.
Other things you might notice
| What happens | Why | What to do |
|---|---|---|
| Chat messages don't pop up | You're already on the messages page, which updates by itself. | Nothing: they're still in the bell. |
| An assignment reaches the bell but not email | Some direct notifications don't send email. | Nothing to change; check the bell. |
| A workflow notification doesn't reach your phone | Workflow internal notifications only go to the bell and the pop-up. | Nothing to change; check the bell. |
| You don't get a workflow's failure email | «Notify if it fails» doesn't include email, or one was already sent in the last hour. | Check the workflow's settings. |
Still stuck?
Filmo doesn't retry a notification that fails to send and doesn't confirm delivery. If the alert is set up correctly and still nothing arrives, contact support with the , the account and roughly when it happened.