A channel for every crew.
One per team, per job or per weekend, so every conversation has a place and the right people are in it.
Internal communication
Your team and Neo, in one conversation.
Coordinate your team with channels for each job, messages in context and Neo in the conversation. People, equipment and updates in one place.
Lucy Vance: @Max Saturday's load-in moved to 7:00. Can the van leave an hour earlier?
Michael Scott: Yes. The second LED wall is still in repair, though.
Lucy Vance: @Neo is there another LED wall free on Saturday?
Neo: Two LED wall kits are free on Saturday. Here is one option for the team to review before booking.
The conversation, where the work is.
No more asking which job someone meant.
Context in every message.
Mention who needs to act and share the project, the kit or the file you're talking about, right in the message.
Neo in the room.
Write @Neo in any channel to check what's free, look up a job or find out who's on it. The answer lands where everyone can see it.
Every team, on the same page.
Connect your workflows to team channels. When an incident opens, an invoice is due or an order is reserved, the right context reaches the team without anyone having to ask.
Keep everyone informed, from the first report to resolution.
Set up a workflow to post new incidents in #incidents, then another to report when they close. The team can share progress in the same channel, with the equipment and job in view.
Incident follow-up: incidents.
Workflows: New incident reported on LED PAR 042. The warehouse team can follow up here. Incident INC-042. LED PAR · Unit 042. Beacon Festival · Does not power on. Open.
Michael Scott: I’ll check it this afternoon and add the findings to the incident.
Later, when the incident closes. Workflows: Incident INC-042 has been resolved. The update is now in the channel for everyone following it. Resolved.
Bring today’s payment follow-up to the team.
Schedule a daily check for unpaid invoices due today or already overdue, and post a reminder in #outstanding-invoices. Account owners can coordinate follow-up there, and a later check can flag what still needs attention.
Daily invoice check: outstanding-invoices.
Workflows: Invoice 2026-118 is due today and is still unpaid. The team can coordinate the next step here. Invoice 2026-118. Northstar Group · €2,840. Convention · Due 12 Nov. Due today.
Lucy Vance: I’ll contact Chloe this morning and share her reply here.
Next day, if it is still unpaid. Workflows: Invoice 2026-118 is still unpaid. The reminder keeps yesterday’s follow-up in view. Payment pending.
Let the warehouse know as soon as an order is reserved.
Configure a message in #warehouse when an order becomes reserved, including the job and departure date. The team can coordinate preparation; a second workflow can post when delivery is recorded.
Reserved orders and deliveries: warehouse.
Workflows: Order 2614 is reserved. Departure is 12 Nov at 07:00; the warehouse team can plan the preparation. Order 2614. Northstar Group convention. 12 Nov · 07:00 · 2 LED walls + sound. Reserved.
Michael Scott: I’ll take the prep. I’ll check the list and organise the load with the team.
On delivery day, when delivery is recorded. Workflows: Delivery has been recorded for order 2614. The warehouse and production teams can see the update here. Delivered.
Spot late returns before you have to chase the list.
Schedule a check for orders whose return date has passed and post the outstanding ones in #returns. The team can agree what to chase; another workflow can confirm when the return is recorded.
Return follow-up: returns.
Workflows: Order 26097 is still pending return after its scheduled date. The team can follow up with the customer here. Order 26097. Riverside Hall · Sound kit. Return due 10 Nov · 2 cases. Return pending.
Maya Reed: The customer confirms they’ll bring it back this afternoon. I’ll coordinate reception.
Later, when the return is recorded. Workflows: The return of order 26097 has been recorded. The team can close out this follow-up. Returned.
Bring a signed quote straight to production’s attention.
When the customer signs in the portal, a workflow can post in #production with the quote details. The team reviews availability and arranges the reservation; a second update can announce when the order is reserved.
Signed quotes and reservations: production.
Workflows: Chloe has signed quote P-2614 in the portal. Production can review what is needed for the job. Quote P-2614. Northstar Group convention. 12–13 Nov · €6,840. Signed.
Lucy Vance: I’ll check availability and coordinate the reservation with the warehouse.
After the team reserves the order. Workflows: Order 2614 is now reserved. The team can continue preparing the job with the updated context. Reservation confirmed.
One place instead of five.
Everything your team used to chase, together where the work is.
The group chat
Where the Saturday change got buried.
The internal email chain
Where nobody knew which version was the last.
The whiteboard
That only helped whoever was in the warehouse.
The shared spreadsheet
That was out of date by lunchtime.
FilmoChannels next to the jobs, kit and people they're about.
Also on Filmo Mobile
The conversation continues at the event.
Channels, private messages and attachments on your phone. Keep the crew on site and the office in the same conversation.
Explore Filmo MobileFrequently Asked Questions
Quick answers to common questions about how Filmo works, what it costs and how teams get started.
Start with a 14-dayfree trial of Filmo.
14-day free trial · Full access · No credit card required