Terms of Service

Filmo is an AI-powered operating system for equipment rental and production management: quoting, bookings, inventory, finances, reporting, and workflow automation. We may improve, add, or remove features over time, provided the overall functionality of the Service is not materially reduced during a paid subscription term.

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account and must notify us promptly of any unauthorized use. Accounts are for organizations and their authorized users; you must be at least 16 years old and able to enter into a binding contract.

Access to the Service is sold as a subscription per the plan and pricing agreed at purchase or in an order form. Unless otherwise agreed:

• Fees are billed in advance for each subscription period and are non-refundable except where the law requires otherwise.
• Subscriptions renew automatically for successive periods unless either party gives notice of non-renewal before the renewal date.
• We may adjust prices with effect from the next renewal, with reasonable prior notice.
• Free trials and pilot programs are provided “as is”, may be limited or withdrawn at any time, and convert to paid plans only if you choose to subscribe.
• Taxes (such as VAT) are not included and are added where applicable.

When using the Service you agree not to:

• Break the law, infringe third-party rights, or upload unlawful or harmful content.
• Probe, disrupt, or circumvent the security or technical limits of the Service, or access it to build a competing product.
• Resell, sublicense, or provide the Service to third parties outside your organization without our written consent.
• Send spam or abusive communications through the Service.
• Use automated means to scrape the Service beyond what its documented interfaces allow.

We may suspend access where we reasonably believe these rules are being breached or the Service's security is at risk, notifying you as soon as practicable.

You own your data. All content your organization submits to the Service (“Customer Data”) remains yours; you grant Filmo a limited license to host and process it solely to provide, secure, and support the Service. We process personal data within Customer Data as a processor under our Privacy Policy and the data processing terms agreed with the Customer. On termination, you can export your Customer Data during a reasonable wind-down period, after which we delete it.

Filmo and its licensors own the Service, its software, and its brand. If you send us feedback or suggestions, we may use them without restriction or obligation.

The Service includes AI-assisted features that generate suggestions, drafts, and automations. AI output may be inaccurate or incomplete: review it before relying on it for quotes, bookings, financial, or legal decisions. AI features do not constitute professional advice. We do not allow Customer Data to be used to train third-party foundation models without the Customer's permission.

The Service can connect to third-party products — email, calendars, accounting, storage, messaging. Those products are governed by their own terms, and Filmo is not responsible for them. Enabling an integration authorizes us to exchange the data needed to make it work.

Each party will protect the other's confidential information with at least the same care it uses for its own, use it only to perform under these Terms, and disclose it only to those who need it and are bound by equivalent obligations, or where disclosure is required by law.

We work to keep the Service available and performant, with scheduled maintenance announced in advance where reasonably possible. The Service may be temporarily unavailable due to maintenance, updates, or events beyond our reasonable control. Support is provided through the channels and levels of your plan.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. Nothing in these Terms limits rights that consumers or businesses have under mandatory law.

To the maximum extent permitted by law, neither party will be liable for indirect or consequential damages — lost profits, lost revenue, loss of data, or business interruption — and each party's total aggregate liability under these Terms is limited to the fees paid or payable by the Customer for the Service in the twelve (12) months before the event giving rise to the claim. This limit does not apply to liability that cannot be limited by law, including willful misconduct or gross negligence, breach of confidentiality, or a party's indemnification obligations.

The Customer will defend and indemnify Filmo against third-party claims arising from Customer Data or from use of the Service in breach of these Terms or the law. Filmo will defend and indemnify the Customer against third-party claims alleging that the Service, used as permitted, infringes their intellectual property rights.

These Terms apply while you use the Service. Either party may terminate for material breach not cured within thirty (30) days of written notice. You may stop using the Service at any time; fees already paid are non-refundable except where the law requires otherwise. Sections that by their nature should survive — ownership, confidentiality, limitation of liability, governing law — survive termination.

These Terms are governed by the laws of Spain. Any dispute that cannot be resolved amicably will be submitted to the courts of Madrid, Spain, without prejudice to any mandatory consumer forum that may apply.

We may update these Terms as the Service evolves. We will post the new version on this page with an updated date and, for material changes, give you reasonable prior notice by email or inside the Service. Continued use of the Service after changes take effect constitutes acceptance.

If any provision of these Terms is found unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets. These Terms, together with any order form and the Privacy Policy, are the entire agreement between the parties regarding the Service. For any question, write to legal@filmo.io.