Fix “Restricted access”

Restricted access means your role has no View permission on that module; a padlock means the account doesn't have the module.

Anyone. The fix needs an administrator of the account: the , or «Administrator» roles.

You open part of Filmo and, instead of the screen you expected, you see «Restricted access».

What you'll see

«Restricted access» with “You do not have to access this section.” instead of a module's screen.
Sidebar entries with a padlock.
Fewer cards in «Settings» than your colleagues have, or “Only account administrators can change this setting.” when you open one through a link.

This can happen if your role has no «View» on that module. Each module needs its own.
This can happen if the entry has a padlock: your account doesn't subscribe to that paid module. It depends on the account, not on your role, so administrators see the padlock too.
This can happen if the setting is reserved for administrators.
This can happen if you're in a different account from the one you meant. Check the at the top of the sidebar.

Check the active account It's at the top of the sidebar. If it's the wrong one, switch accounts.
Ask an administrator for the permission They open «Edit permissions» on your row and tick «View», or «Edit», for that module. See Change a member's role.
For a padlock, ask about the module Whoever manages your subscription adds the module to the plan. See Your subscription.

Message	What it means	What to do
Only administrators can manage the team	You tried to invite, change a role or remove someone without an administrator role.	Ask an administrator.
Permissions cannot be empty for a custom role.	Someone saved a «Custom» role with nothing ticked.	Tick at least one permission.
There are no permission changes to update.	«Update permissions» was clicked without changes.	Change something, or close the dialog.
This user permissions cannot be modified.	It's the «Filmo Support» access.	Nothing: nobody can change it.

Ask an administrator of your account which role you have. If it should open the module and still doesn't, contact support.