Filmo Support access
Filmo staff who enter your account to help get full Filmo Support access, which isn't in your team list and takes no seat.
Filmo staff only. Nobody in your account grants or removes it.
When you ask Filmo for help with an order that won't reserve or an import that failed, the quickest way is often for someone from Filmo to look at your account.
When Filmo staff enter your account, they get access. It's like the master key a building manager keeps: it opens every door, but the manager isn't one of the tenants.
What Filmo Support access is
- Full access: it can do everything a can.
- It doesn't appear in your team list, takes no seat and has no staff record.
- Nobody in the account can edit or remove it. Trying shows “This user permissions cannot be modified.” or “This user cannot be deleted.”
Accounts that start with it
An account that Filmo creates for you, or that someone creates from your organization's page, has no at first: whoever created it enters with Filmo Support access. Give someone access so the account has a visible person in charge. See Give someone access to several accounts.
Good to know
- There's no setting to turn support access on or off, and it doesn't expire.
- To ask for help, see Contact support.