The Subscription & billing page
Where you see your plan and its status, the card, Filmo's invoices and AI usage, and where each billing task lives.
The account's owner, administrators and super administrators, and anyone with the additional role «Billing admin». Other members can open the page, but Filmo refuses any purchase or change they confirm.
The card appears in Settings for the owner, administrators and super administrators. Someone with «Billing admin» and no administrator role doesn't see the card: ask an administrator to share the page's link.
Everything about your Filmo is on one page: what you've subscribed to, what you've paid, how much AI the team uses and what you can change. Open «Settings» and choose «Subscription & billing», in the «Business settings» group.
The two tabs
| Tab | What it shows |
|---|---|
| «Plan & billing» | During the trial: your trial credits, «Contact sales» and «Activate plan». After you subscribe: the plan, its status and renewal date, «Adjust plan», the «Payment method» card with «Manage billing», Filmo's charges to you under «Invoices» and, at the bottom, «Contact sales» and «Cancel subscription» |
| «AI usage» | Your own AI usage and, for AI administrators, the whole account's usage, packs and limits |
Subscription statuses
A badge next to your plan in «Plan & billing» says where your subscription stands.
| Status | What it means | What you can do |
|---|---|---|
| Trial («You are in trial mode») | The 14-day trial, with no paid subscription | Use every module; activate the plan |
| «Active» | The subscription is up to date | Add users, modules and packs |
| «Cancelling» | A cancellation is scheduled for the end of the period | Keep working until the date shown in «You will have access until …» |
| «Past due» | A charge has failed | Update the card or pay the open charge; «Adjust plan» only offers to pay it |
| «There is no active subscription» | Never paid, the first payment wasn't completed, or the subscription was cancelled | «Activate subscription» |
| «Managed plan by Filmo» | Custom account | Ask for changes with «Contact sales» |
The status stays until the open charge is paid. If the trial ends without a subscription, the whole app is replaced by «Your free trial has ended»; see "Your free trial has ended": what to do.
Notices in the top bar
- During the trial, the «{count} days left in trial» badge, with «Activate account».
- When a charge has failed, the notice «We couldn't charge your last invoice…», with «Update payment» and «Pay invoice».
Where each task lives
| You want to | Where | How |
|---|---|---|
| Understand what you pay for | — | How your Filmo subscription works |
| Know what happens during and after the trial | Top bar badge | How the free trial works |
| Get more days when the trial has ended | «Your free trial has ended» screen | "Your free trial has ended": what to do |
| Subscribe | «Plan & billing» → «Activate plan» | Activate your subscription |
| Add users or modules, or remove a module | «Plan & billing» → «Adjust plan» | Add users or modules to your plan |
| Try or activate one module | The module's own page | Try or activate a module |
| Release users you don't need | «Team and security» → «License pool» | Users and seats |
| Fix an error when buying | — | Why can't I subscribe or change my plan? |
| Buy more AI credits | «AI usage» → «AI Credit Packs» | Buy, change or cancel an AI credit pack |
| See who uses AI | «AI usage» → «Breakdown» | See AI usage by person and feature |
| Limit AI per person | «AI usage» → «Users» | Set AI credit limits per person |
| Turn AI features off | «AI usage» → «Configure» → «AI Features» | Turn AI features on or off |
| Change the card or download Filmo's invoices | «Payment method» → «Manage billing» | Update your payment method |
| Solve a failed charge | Top bar notice | Fix a failed subscription payment |
| Cancel | «Plan & billing» → «Cancel subscription» | Cancel your subscription |
Good to know
- Accounts connected to an organization, and its , don't manage billing here: their plan is managed from the main account. See Organizations and billing accounts.
- If your business collects through Filmo without Stripe, the tab says «Facturación manual» (shown in Spanish), with no card or invoices.
Up next
See what each module and add-on unlocks: Modules and add-ons.