Why can't I change an order line?

Lines lock as the job moves on: prepared lines keep their quantity, cancelled lines their price and dates, checked-in lines their dates.

People with the «Orders» permission in edit mode. With view mode you can open orders but not change them.

Parts of a line lock as the job moves on, so the order always matches what the warehouse prepared, sent out and got back. If a field won't change or a line won't go, it's usually because of how far that line, or the whole order, has got.

What you'll see

You can't change a line's quantity, or you can't delete it.
«Cannot change the price» in the line's price button.
New dates aren't applied, or Filmo won't let you add an item.
The whole order opens read-only.

The lines of a cancelled order: the 33 × 49 ft Frame Tent, the Chiavari Chair – Gold with Cushion and the Round Banquet Table – Seats 10, each marked “canceled” in red. Their quantity boxes are greyed out and there's no delete button at the end of the lines. — On a cancelled order the quantities are greyed out and the lines can't be deleted.

Why it happens

The line is prepared. This can happen as soon as the warehouse marks one of its units «Prepared», and it stays that way as it's delivered and returned. From then on you can't change its quantity, swap its units or delete it.
You're lowering the quantity below the units you chose. This can happen on an item with a : the quantity can't be lower than the number of units picked on the line. Choosing units doesn't stop you from deleting the line or changing its dates.
The line is cancelled. This can happen if the order was cancelled, or if its delivery was cancelled or finalised without it. A cancelled line's price and dates can't change.
The line is . This can happen once its equipment has come back and been checked: its dates are fixed.
The order is cancelled or completed. This can happen at the end of a job or when it's called off. You can't add lines or change the order's dates, and a cancelled order doesn't accept any changes.
The order is archived. This can happen if someone archived it: it opens read-only.
The new dates don't fit. This can happen if the equipment isn't available on them: Filmo checks before applying them and keeps the old ones. What's short is solved the same way as a .
There's no stock for what you're adding. This can happen on a reserved order: anything you add is reserved straight away, so Filmo won't add what isn't available. «Bulk selection by collection» isn't available on a reserved order either.
A unit is on another order. This can happen if you chose a unit with a that another order already has: Filmo shows «Serial number not available» and names that order.
You only have view access. This can happen if your «Orders» permission is in view mode.

How to fix it

If	Do this
You need to change or delete a prepared line	Unmark all its units as «Prepared» on the order's «Delivery» page first, then change or delete it on the order.
You want fewer units than you've picked	Remove the serial numbers you no longer need, then lower the quantity.
The new dates don't fit	Choose other dates, lower the quantity or rent what's missing.
A unit is on another order	Choose a different unit.
The order is archived	Click «Unarchive order» at the top of the order.
The order is cancelled	It can't be changed. Duplicate it to get a new draft with the same lines and prices.
You only have view access	Ask an administrator for the «Orders» permission in edit mode.

The most common case is a line the warehouse has already prepared. Here's how to take it off the order:

Open the delivery page On the order, click «Delivery».
Unmark the line Take «Prepared» off every unit of that line. It goes back to «Reserved».
Delete it from the order Back on the order, select the line and choose «Bulk actions» → «Delete lines».
Save If the «Unsaved changes» bar appears, click «Save».

Good to know

Changing the order's dates moves the lines that follow them. Lines with their own dates and lines already closed keep theirs, and on an order «In use» none of them move.
On a , «Cancel sale» returns the sold units to stock but doesn't change the totals: delete the line by hand afterwards.
Cancelling the reservation takes the order back to a draft, but lines already prepared stay as they are. Undo the preparation first.

Other messages you might see

Message	What to do
Cannot change the price	The line is cancelled, so its price is fixed.
Quantity cannot be changed	The line is prepared or further along. If it's only prepared, unmark it on the «Delivery» page first.
Quantity cannot be reduced	You've picked more serial numbers than the new quantity. Remove the extra ones first.
This item has already been prepared in the warehouse…	Unmark the line on the «Delivery» page, then delete it.
Serial number not available	That unit is on another order, named in the message. Choose a different unit.

Still stuck?

If the line isn't prepared, cancelled or checked in and it still won't change, contact support and include the order number.