Cancel a reservation

Take a reserved order back to draft to free its equipment and rework it, then reserve it again when you're ready.

People with the «Orders» permission in edit mode. With view mode you can open orders but not change them.

Cancelling a reservation takes a reserved order back to a draft. The job is still on: you're just releasing its equipment so you can rework it, and you can reserve it again whenever you're ready.

Use it when you need something that only a draft allows. For example, only works on drafts, so to add a whole collection to the Landmark Venues wedding after reserving it, you'd cancel the reservation first.

Before you start

You can cancel the reservation while the order is «Reserved», «Preparing...» or «Prepared». Once equipment has gone out, the option is no longer offered.

If the warehouse has started preparing

Lines that are already prepared don't go back to draft and keep holding their stock, even though the window says the equipment will become available. Undo the preparation on the delivery page first.

Cancel the reservation

Open the menu On the order, click «⋯» and choose «Cancel reservation».
Confirm Click «Yes, cancel reservation».

The «⋯» menu of a reserved order, open next to the «Delivery» button: «Generate delivery note», «Generate ATA carnet», «Duplicate order», «Save as import template», «Activity history», «Run workflow» and, in red at the bottom, «Cancel reservation» and «Cancel order». — «Cancel reservation» is in the «⋯» menu, at the top right of the order.

What changes

The order is a «Draft» again.
Lines that were only reserved go back to draft, and their equipment is free for other jobs.
The delivery and return tasks leave your Calendar.
Its stay, with their . Delete them from the «Subrentals» card if you no longer need them.

What happens next

The «Cancel reservation» window: «This action cannot be undone and will have the following consequences». Under «Current status: Reserved» it lists that all associated delivery and return tasks will be deleted, and that the order and all related items will return to Draft status without reservation. Below are «No, keep reservation» and «Yes, cancel reservation».

The window says the action can't be undone, but the order isn't lost: make your changes, save, and click «Reserve» again. Filmo checks availability once more before holding anything. See Reserve equipment for an order.

If you see an error

Message	What it means
A message in English starting with “Cannot cancel reservation”	The order's status doesn't allow it, usually because equipment has already gone out.

Frequently asked questions

Still stuck? Contact support