Fix a payment that didn't sync with Xero
Why a collection or supplier payment didn't reach Xero or Filmo, where the task with the reason appears, and how to finish it.
Anyone with «Treasury» in edit mode can record the payment by hand. Account administrators fix the connection settings.
A payment recorded in Filmo didn't reach Xero, or one recorded in Xero didn't reach Filmo. In most cases nothing failed: Filmo couldn't do it safely on its own and left a task for a person.
What you'll see
- A task in «Calendar» → «Task list», dated the day of the run, titled “Cobro pendiente de enviar a Xero” or “Cobro de Xero pendiente de registrar” (in Spanish). Supplier payments have their own titles.
- Or a failed run of the payment workflow, with a message in Spanish.
Why it happens
From Filmo to Xero
- This can happen if the collection is split across several invoices, or isn't assigned to any.
- This can happen if the collection, the invoice and the Xero bank account aren't all in the same currency.
- This can happen if Xero already has payments that cover the invoice.
- This can happen if the connection has no , or it's no longer active.
- This can happen if the invoice isn't validated in Filmo or isn't approved in Xero.
From Xero to Filmo
- This can happen if the Xero invoice didn't come from Filmo, so it isn't linked.
- This can happen if the Filmo invoice was voided.
- This can happen if the payment and the invoice, or the treasury account, are in different currencies.
- This can happen if Filmo already has payments that cover the invoice.
- This can happen if the payment isn't confirmed in Xero yet.
How to fix it
- Read the reason Open the task or the run: the description says why.
- Fix what you can Choose a missing bank account in «Manage connection», or set a treasury account in that currency in .
- Or record it by hand For split payments or other currencies, record the payment in the other program yourself. In Filmo, see Record a payment or collection.
- Complete the task Mark the task done so nobody repeats the work.
Other messages
| Message (in Spanish) | What to do |
|---|---|
| “El cobro debe estar vinculado a una única factura de Filmo” | Record it in Xero by hand. |
| “El saldo pendiente en Xero no permite registrar este cobro” | Review the payments already on the invoice in Xero. |
| “Configura la cuenta bancaria de Xero para los cobros en la conexión” | Choose it in «Manage connection». |
| “La factura no está enlazada con Filmo” | Record the payment in Filmo by hand. |
| “El cobro supera el saldo pendiente de la factura…” | Review the payments already on the invoice in Filmo. |
| “La cuenta de tesorería seleccionada no tiene la moneda del cobro” | Assign an account in that currency in «Collection accounts». |
| “El cobro de Xero no está confirmado” | Wait until it's confirmed in Xero. |
| “El cobro se eliminó en Filmo y sigue en Xero…” | Delete it in Xero too, or check with your accountant. |
Warning: A payment Filmo couldn't confirm stays and isn't sent again. Check in Xero whether it arrived, and contact Filmo support if it didn't.
Still stuck?
Make sure the invoice itself reached Xero first. See Fix an invoice that won't send to Xero.