Fix “resources not available” for a space on an order
Filmo won't save an order because a space is taken, blocked or inactive on its dates. Find what's in the way and clear it.
Anyone who can edit the order. Checking the space's «Availability» tab needs the «Spaces» permission in view mode.
Filmo won't save or reserve an order because one of its spaces is taken, blocked or inactive for those dates.
What you'll see
When you save or reserve the order, Filmo shows this message, in Spanish whatever your language: “Hay recursos no disponibles en el periodo seleccionado. Revisa las fechas o las asignaciones.” It means some resources aren't available in the selected period. It doesn't say which space or why, and the order keeps its last saved version.
Why it happens
- This can happen if another reserved order uses the space at the same time. Its counts too: a booking that ends at 18:00 with 2 hours after it keeps the space busy until 20:00.
- This can happen if your order has the same space on two lines whose hours overlap.
- This can happen if the space has an on those dates, one-time or part of a .
- This can happen if the space has an open . It blocks every date until it's completed.
- This can happen if the space is an . The search box still shows it, but it can't be saved on an order.
How to fix it
- Find the space Look at the spaces on the order, starting with any whose dates you've just changed.
- Open its «Availability» tab The «Bookings and unavailability» calendar shows the other orders and blocked periods on those dates. Click an order to open it.
- Check the incidents If the calendar is free, look at the space's «Lost and damaged» tab for an open incident.
- Change what's in the way Move your line's dates or choose another space; or, if it's yours to change, move the other order, remove the block or complete the incident.
- Save again Save or reserve the order.
If nothing shows on the calendar or in incidents, the space may be inactive. Ask NEO to reactivate it; see Delete a space.
Other messages
| Message | What to do |
|---|---|
| Could not check availability. Status is unknown. | The «Availability» calendar couldn't load. Click «Retry». |
| A clash you can see but Filmo didn't stop | Filmo only checks what you add or move. A clash saved earlier stays until someone changes those dates. |
Still stuck?
If the equipment on the order is short instead, Filmo shows a «Resource conflict» when you reserve; see Fix a resource conflict. Otherwise, contact support with the order number and the space's name.