Why can't I settle a consignment?
A settlement is refused or a share isn't offered: no numbering series, already settled, percentages over 100, or the order changed.
People with the «Purchases» permission in edit mode, in an account with the Purchases and add-ons. The consignment screens offer these actions to anyone who can open them; saving fails without the permission.
A is refused, or a share you expect isn't offered, when something about the order, its or your setup doesn't fit.
What you'll see
Saving the purchase order fails with a message in Spanish, «Nothing pending» appears, or the share you want simply isn't in the list.
Why it happens
- There's no . This can happen if your account has no active for purchase orders.
- The share is already settled. This can happen if it's already on another , even a draft.
- The percentages don't add up. This can happen if the owners of a line add up to more than 100 %.
- Something changed in the meantime. This can happen if the order or its ownership changed after you prepared the purchase order, or if you changed its supplier to someone who doesn't own those lines.
- There's nothing to settle. This can happen if the share's amount is 0, for example on a free line or included contents, or if every share is already settled.
- The order is filtered out. This can happen if the order is a draft or cancelled: the leaves those out until you click «Include them».
How to fix it
- Read the message It tells you which of the causes above applies.
- Fix the cause Create the purchase order numbering series, correct the percentages, or remove the already settled share from your selection.
- Reload If the order changed, reload it and prepare the purchase order again.
- Settle again Create the settlement purchase order.
On the Landmark Venues wedding, for example, if you change the chairs line to take its quantity from your own row after opening the dialog, the events company's share no longer exists on the order: reload before settling.
Other messages you might see
| Message | What to do |
|---|---|
| No hay serie de numeración de compras configurada; créala en ajustes antes de liquidar (shown in Spanish) | Create a numbering series for purchase orders, then try again. |
| No se puede liquidar: N línea(s) del pedido ya está(n) liquidada(s) en otro PO… (shown in Spanish) | Remove that share from the selection. |
| No se puede liquidar: la línea … tiene un reparto de consignación inválido… (shown in Spanish) | Correct the owners' percentages so they add up to 100 or less. |
| N línea(s) no se pudieron marcar como liquidadas… (shown in Spanish) | Reload the order and prepare the purchase order again, with one of the line's owners as supplier. |
| Save the percentage before creating the PO | Save or clear the percentage you typed in the dialog. |
| Nothing pending | That owner has nothing left to settle. |
Still stuck?
If a share you expect still isn't offered, contact support with the order number and the owner's name.